Point of Sale (POS) has become the heart of every establishment. From restaurants to the retail store, POS systems have solidified their place and have turned out to be a unique element in the sales process. If given the sheer volume of retail transactions that takes place each day, one will see that retail POS software has become ubiquitous. Features which are a must for the retail POS software and why one should possess them to for a valuable investment in their organization.
1. Mode of payment: Depending upon the volume of the business and preferences of the regular clientele, a business must include multiple methods of payment. With the growing use of Google Pay, Phone Pay, Paytm and other such digital platforms, businesses must accept mobile payments as quickly as they collect cash or debit cards. Moreover, customers must have the convenience of splitting their payment across various modes, and the billing software must facilitate such transactions.
2. Digital Receipts: Paper receipt is no longer prevalent in retail outlets. Paper receipts do not impart anything significant in the retail experience. The preferences for digital receipts are growing as one can directly send copies to the buyers. This will also function as a CRM tool that will save a customer’s name, contact and other essential details.
3. Tax Compliance: Proper compliance with the tax laws are necessary for any business to remain ahead in the competition. For a business that has stores in multiple places, it helps in managing the tax regulations of different states accordingly; it makes auditing more efficient and more comfortable.
4. CRM Integration: One of the essentials of the POS system is that it can effortlessly capture customer data according to each sale. An organization that uses CRM software, they must assure that their POS solution have the ability to integrate seamlessly with the CRM tools thereby helping managers to manage customer data better efficiently.
5. Inventory Management: Inventory is of superior when one talks about retail. Any POS system must have basic inventory systems such as stock visibility, products variants, integrated accounts, and more. For larger outlets, advanced features such as stock transfer, barcode scanning, etc are needed.
Retail industry revolves around meeting customer needs. But with advanced technologies and better services comes higher expectations and to manage all these expectations, and deliver the best customer experience, investing in the right POS system will go a long way and yield higher ROI.