Nick Cloete, Founder
With the ongoing situation of Covid19 pandemic, every industry worldwide is undergoing a downturn, and hospitality industry is no exception. Restaurants and cafes are being one of the hardest-hit sectors. At this unprecedented time, where social distancing is the norm, customers of most cafes and restaurants, more than ever, want the convenience of ordering their food online and having their food delivered to their home faster with minimal contact. “Although, there are several online food ordering and delivery systems, most of them are less scalable and expensive,” states Nick Cloete, Founder of Kounta.
With an aim to simplify the ordering and delivery processes of cafes and restaurants’ and, in turn, improve margins and serve more customers at a quicker pace, Australia-based Kounta offers a flexible and scalable cloud-based ordering and delivery system. This platform allows thousands of cafes and restaurants around the world to manage order production, payments, and delivery. It’s painless to set up, easy-to-use, and affordable with no upfront set up fees, outrageous monthly costs, and pay rate at just 5.9 percent.
Kounta, powered by Bopple, allows cafes and restaurants to effortlessly publish their menu to a personalized web page wherein customers can easily browse the menus, place orders, and make payments, without any physical contacts. Through Kounta ordering system, restaurants can smoothly assign orders to tables, allow takeaways and instantly print production dockets in the kitchen, bar, or wherever it needs to be produced to never miss an order. This platform also allows restaurants to view reports, update menus, or change prices from any device, anywhere, anytime. It also gives access to customers’ data in real-time, allowing cafes and restaurants to understand customers’ behaviour better, engage them with offers that drive sales and revenue, and build lasting relationships. Through this platform, cafes and restaurants can also eliminate lost time with payment handling, order miscommunication, and human error.
This platform can be securely used in both on and offline modes on smartphones, tablets, laptops and even with the traditional POS equipment restaurants already have, while seamlessly connecting to popular online and mobile add-ons for instant payments, faster accounting, better staffing, seamless customer loyalty, and more. “What sets us apart is that we not only support our customers to run their business easily but also allow them to have complete control of their brand and how customers experience it,” remarks Cloete.
The unique value proposition of Kounta’s capabilities reflects best through a customer success story. Sydney-based brewery Young Henrys, with their tasting bar growing in popularity and an increasing number of events and partnerships planned in the bar, Young Henrys had no easy way to report on how much they were selling across the business, and their legacy POS didn’t have the reporting features they needed. As a result, they were spending a lot of time in manually calculating the profitability of a particular event or evening. With Kounta’s cloud-based platform, the company were able to run their business easily, both from a day-to-day and an ongoing business management perspective. Ultimately, saving time on admin tasks and making them more efficient by allowing them to improve their service, sell more, and work on their business better.
The future looks good for Kounta as they continue to grow in Australia and New Zealand and aims to expand into the Asia-Pacific regions. The company also plans to continue investing deeply in product development and innovation to bring new products into the market and create a better future for all. “Our top priority will always be to develop new products to serve our customers better, add genuine value to the industry, and continue to grow and learn,” concludes Cloete.