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Alfred, LA's Most Popular Coffee Company Joins on With Yepchat

Food and Beverages | Wednesday, October 27, 2021

Yepchat will provide an intelligent solution to Alfred's outdated phone systems, improving customer experience by relieving staff of the burden of individually answering all calls.

Fremont, CA:It can be a time-consuming and frustrating task for a restaurant’s staff to attend to all the calls they receive from customers, especially during peak hours of the day. To eliminate this challenge from staff’s day to day routine, Yepchat has signed on to LAs most famous coffee brand, Alfred. Alfred's employees can focus their attention on the clients, giving them with continued, excellent customer service, with YepChat handling the phones across their current 12 Los Angeles coffee shop locations.

“We’re thrilled to welcome Alfred Coffee to the YepChat family,” said Goldstein. “Everyone in Los Angeles knows of Alfred and has their favorite location. You can imagine how challenging it is for their staff to handle the phones while also helping guests that have been waiting in line. With our platform, guests can self-serve many of the things they need which frees up valuable staff time to handle the most important calls. Its nice when everybody wins!”

YepChat transforms restaurant phones by providing each caller with a unique experience. YepChat is the solution for any restaurant that is irritated with their phones since it converts calls to digital orders and reduces in-store phone traffic.

YepChat, which is used by major restaurant brands such as Sweetgreen, Tender Greens, Tocaya, and Lemonade, helps restaurants of all sizes to improve communications by enhancing staff productivity, improving guest pleasure, driving digital order volume, and eventually increasing profit.

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