Digital Transformation: At the cross roads of Technology Architecture and Relationship Management

By Jason Breazeale, Senior Director - Digital and Restaurant Technology, Denny’s

Digital Transformation: At the cross roads of Technology...

The Art of Hybrid Restaurant Management

By Steve Smyth, Director of Restaurant technology, Taco John’s International

The Art of Hybrid Restaurant Management

Using Technology to Reshape the Restaurant Experience

By David Morton, Founder and Proprietor at DMK Restaurants

Using Technology to Reshape the Restaurant Experience

Key Features of Restaurant POS Software

By Douglas Brown, Director of Technology, Compass Group

Key Features of Restaurant POS Software

How Can Restaurants Reinvent Themselves with Technological Advancements?

Kevin Lobo, FB Tech Review | Wednesday, January 29, 2020

The restaurant businesses, like other businesses, are adopting several technologies to mark its presence in the market.

FREMONT, CA: Restaurants will be adopting trends, such as automation, iot, and AI, in the near future to revolutionize the way restaurants operate. The restaurants that will not use these technologies in the future will witness significant drops in their business. It is expected from the restaurant owners and managers to update according to the changing times. In future restaurants will delve into more technologies to acquire more customers, enhance efficiency, and cut down on costs.

Ordering of Food

With the introduction of food delivery apps, one can now order food straight from the phone. Apps like UberEats, and many more are the best examples of these applications. In the future, it is expected to witness more restaurants developing applications as they look for innovative ways of improving customer service. This application uses geolocation technologies; latitude and longitude coordinate to extract information about the pickup and dropoff locations for the customer.

Artificial Intelligence (AI)

Restaurant industries are one of the businesses that spearhead Artificial Intelligence (AI) use in increasing customer convenience. The most noteworthy AI implementation in food services is chatbots, which functions as a virtual assistant that helps in taking orders from the customers and even answers to their queries. AI is also leveraged in providing personalized services at self-service kiosks and drive-throughs. Having a lot of potential artificial intelligence is still being explored in other areas.

Wireless Technology

Providing free Wi-Fi in restaurants is becoming a common practice in many places, all this is done with an aim to offer better services to diners by enabling them to work or communicate with others meanwhile enjoying their favorite meal on the side. Adopting this technology, customers will be attracted to dine at the restaurant. But the thing to consider is that high-quality WiFi should be provided to avoid irritating the customers with connectivity issues.

As the stakeholders are exploring different technologies, the restaurant industry is deemed to evolve dramatically in future. The restaurants must also stay at par with these technological innovations and changes to remain relevant to the customers.

See also: Top Food and Beverages Technology Solution Companies

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