Self-Service Kiosks: How are They Reforming Fast Food Restaurants

Food and Beverages | Wednesday, February 24, 2021

One can expect to see self-service kiosks used worldwide in a variety of other ways, from curbside collection to temperature testing and more.

FREMONT, CA: Today's ordering self-service kiosks are more than just a technology upgrade, helping businesses deliver the speed and convenience customers expect while offering a way forward from the Covid-19 crisis to reopen restaurants. Furthermore, in these times of uncertainty, self-service kiosks deliver a path to innovate and scale swiftly along with greater operational productivity.

Reopening Responsibly

Fast food restaurants will turn to self-service kiosks to enhance social distance inside the stores as shops around the world prepares to invite shoppers back to their brick-and-mortar locations. Restaurants that have already launched self-service systems will refresh their roadmap to enhance cleanliness and minimize customer and kiosk touch.  One way to do this is to use scanning kiosks that allow consumers to scan their phone

 
 

 for a QR code to receive and pay for orders without tapping a screen or type a PIN. One can expect to see self-service kiosks used worldwide in a variety of other ways, from curbside collection to temperature testing and more.

Boosted Productivity

Companies may also substitute specific rote procedures with fast food self-service kiosks that frustrate both workers and consumers with easy and efficient ways to shop, enabling employees to communicate in more meaningful ways with their clients.  Deployed around the shop in critical locations, applications give shoppers a remote touchpoint within reach to assist in a range of ways, from buying to product reviews and checkout. Quick food firms will then assign workers in strategic positions to assist when appropriate, whether by delivering food to consumers or by getting on a counter while queues are busy.

Increased Order Sizes

Self-service kiosks prevent long lines, eliminating the rush, and the order recommendations now feel like a useful on-screen tip. One food chain discovered that at its self-service kiosks, the extra dwelling time offered a revenue lift. What one learns is that as people live more, they prefer to choose more.

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