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Food and Beverages | Tuesday, November 17, 2020
Technology is becoming more deep-rooted in the foodservice industry, altering concepts, operations, and the customer dining experience for on and off-premise events.
FREMONT, CA:Technology will perform an increasingly important task in the future of restaurant services, from the computerization of labor-intensive functions to optimizing marketing and the simplification of off-premise consumption.
Promotional planning, inventory tracking, labor scheduling, and other functions have now migrated to paperless, technology-driven systems. Next-generation tools take a step further by curtailing manual data entry using several scanning mechanisms or connecting directly to an operator’s Point of Sale (POS).
Currently, the POS system has become the brains of several restaurant operations. The system’s functioning as a data hub receiving inputs from throughout the firm facilitates managers to track crucial metrics like cash flow, sales, inventory, and several labor measurements. This data analysis is vital for efficient operations, predominantly in the current setting, where sales and productivity are under intense pressure.
As operators expand their technology usage, it is significant that they preserve a focus on offering a strong customer experience. Below are several critical ways that foodservice technology will grow and evolve in terms of its association with consumers, including:
• Brands will put customers in superior control over their data;
• New tools like application-based ordering and payment will be installed alongside outdated methods;
• Mobile applications will eye more cutting-edge designs and amenities;
• In-store ordering kiosks will develop and modernize;
• Artificial intelligence will progress and gain a niche following; and
• Restaurant robotics will emphasize delivery.
Technology is becoming more deep-rooted in the foodservice industry, altering concepts, operations, and the customer dining experience for on and off-premise events. Their skill is also quickly evolving, forcing brands to innovate current technologies and implement new technology continually.
Undoubtedly leveraging technology to simplify off-premise consumption will be the crucial element of future success in foodservice. Operators will require to remain flexible in handling their delivery and takeout processes as situations change the market by market.
Modern technologies that permit seamless delivery and takeout experiences are well-positioned to advance. The feature comprises technology and delivery management arrangements assimilate into existing POS systems and other platforms, geofencing, and packaging with newly redesigned coatings to maintain temperature.