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Food and Beverages | Tuesday, February 23, 2021
With delivery applications, it can be challenging to fix miscommunication or fulfillment issues. Creating a contact line between the customer and the delivery driver helps to ensure that the order is handled correctly and on schedule.
FREMONT, CA: Regardless of a disorder of restaurant re-openings worldwide, diners continue to focus on takeout and delivery offerings from their favorite concepts. To keep up with the surge of off-premium orders, restaurants had to revise their distribution practices to maximize enforcement, conform with municipal health codes, and yet do enough to remain in operation. It can be a tricky combination, but there are steps that operators are taking to guarantee a successful delivery experience for restaurant clients, staff, and delivery drivers.
Here are some of the best practices to ensure that orders meet consumers as scheduled.
Designate the Staff to be the Delivery Experts
If buyers have the wrong order or elements of the order are lacking, it could be a deal-breaker for future business. Designate each shift to the team member to deal with all facets of the distribution process to:
• Ensure consistency of order.
• Double-check special demands (allergies, extra sauces, pie-cut vs. slices, meat/no cheese, etc.).
• Add in the condiments, utensils, and napkins.
• Label or tag bag for quick I.D. and the time stamp when they are ready.
• Set them in the pick-up area in the right location.
To double-check the order, the employee can place a checkmark on each item on the order summary receipt and apply it to the bag before it goes out. Assigning a delivery expert to every shift will give the opera
tion an exact point of contact with all delivery orders and reduce uncertainty about where orders are in the pipeline.
Address the Rise in Orders
• Preparing for the flow of delivery orders while maintaining social distances is a delicate balance. Set up orders on desks, racks, or shelves by the door or through the drive-through station slot.
• Mark the shelf by delivery service and alphabetize the pick-up parts so that drivers do not have to dig for orders (you want to minimize the number of hands touching bags).
• Fine-tune timing. What the delivery drivers worry about is waiting as the shipment is being packed and packaged for transport. If you are consistently late, drivers can opt to receive orders from more timely competitors.
Establish a Contact Line Between the Driver and the Customer
With delivery applications, it can be challenging to fix miscommunication or fulfillment issues. Creating a contact line between the customer and the delivery driver helps to ensure that the order is handled correctly and on schedule. Suppose a driver is uncertain about a delivery instruction, cannot locate an address, or has some other issue when making a delivery. In that case, the problem can usually be fixed by a short text or phone call.
Ensuring that the driver and the customer reach each other immediately removes the need for each of them to contact the restaurant to get in touch. Note that the clients have their mobile with them while they are waiting for an order to accept text or phone calls from the driver.
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