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By Jason Breazeale, Senior Director - Digital and Restaurant Technology, Denny’s
By Steve Smyth, Director of Restaurant technology, Taco John’s International
By David Morton, Founder and Proprietor at DMK Restaurants
Food and Beverages | Wednesday, July 20, 2022
Navigating the restaurant industry's technological environment and its befuddling network of vendors provides a complete loyalty program for preventive maintenance and project management.
FREMONT, CA: Owners and operators of restaurants constantly deal with calls from restaurant technology vendors. These calls are inevitable whether you manage an independent restaurant or one that is part of a hotel complex. When selecting a vendor who offers solutions to numerous businesses other than restaurants, there may be many unneeded features. It is especially true when so many have overlapping functionality and features—maintaining concentration, making an honest assessment of the organization, and deploying solutions that meet current demands while allowing you to develop. It reduces software expenses and training time for complex software.
Restaurant POS System
Every restaurant needs a POS, as it eases the sale process. However, not all POS software is the same. The market became saturated with possibilities as cloud-based software cut development costs. Most of them are decent. They are effective. A great POS, on the other hand, can be transformative. Your restaurant may run more easily and profitably by centralizing critical operational capabilities such as personnel management, payment processing, and kitchen management. The best example is integrated inventory management, where each order automatically reduces stock counts and changes orders.
Waitlists and Reservations
Reservations and queue management have long been a source of contention. Many guests have grown accustomed to the simplicity of online reservations. However, restaurants pay the price for this ease, not just in the fees paid to these platforms: bookings are made but not canceled. No-shows result in vacant tables, disgruntled personnel, and lower revenue. When no shows are combined with long waiting, disgruntled guests question why it is taking so long for a table when there are empty ones available.
Inventory and Back Office Management
Accounting, bookkeeping, and inventory management software are among the least glamorous but most important pieces of software for business. It's how you maintain track of your cash flows and profit margins and avoid over-ordering and theft. Regarding inventory management, going on the gut is never a good idea. Orders should be based on previous data and expected demand. The correct software can handle all of this, allowing you to balance supply and demand.
Payroll and employee management
Even though it is provided through your POS, a standalone staff scheduling solution is beneficial in the food service and larger hospitality industries due to high labor expenditures. Not everyone has a computer at home; employees will require mobile access. And they'll need an easy way to swap shifts. As you probably know, trading shifts are a manager's worst nightmare.
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